Error Message
Definition
An error message is a critical component of user experience (UX) design, serving to communicate issues that arise during user interactions with digital products. These messages play a vital role in providing feedback to users, helping them understand what went wrong and how to correct it. Effective error messages not only inform but also guide users toward resolving the issue, thereby enhancing overall usability.
In UX design, error messages should be clear, concise, and constructive. A well-crafted error message typically includes a brief explanation of the issue, potential reasons for the error, and actionable steps or suggestions the user can take to remedy the situation. This approach minimizes user frustration and helps maintain a seamless flow in their interaction with the system.
Key aspects of effective error messages include visibility, clarity, and tone. Error messages should be easily noticeable, often highlighted in a contrasting color or displayed prominently on the interface. The language used should be straightforward, avoiding technical jargon that may confuse users. Additionally, the tone should be empathetic, acknowledging the inconvenience caused and reassuring users that solutions are available.
Expanded Definition
The concept of error messages has evolved alongside the development of user interfaces. Early computer systems often displayed cryptic error codes that were difficult for users to understand, leading to frustration and disengagement. As UX principles became more prominent, the focus shifted to creating user-friendly error messages that prioritize communication and support.
Today, error messages are seen as opportunities for enhancing user experience rather than mere notifications of failure. By applying principles of clarity, empathy, and constructive guidance, designers can transform potentially negative experiences into moments of learning and engagement, ultimately fostering user retention and satisfaction.
Key Activities
Designing error messages that are intuitive and user-friendly.
Conducting user testing to evaluate the effectiveness of error messaging.
Analyzing error message logs to identify common user issues.
Iterating on error message language based on user feedback.
Integrating contextual help and resources alongside error messages.
Benefits
Improves user satisfaction by providing clear guidance.
Reduces user frustration and abandonment rates.
Enhances overall usability and interaction flow.
Increases user confidence in using the system.
Facilitates quick resolution of issues, saving time for users.
Example
For instance, when a user attempts to submit a form with missing required fields, a well-designed error message could state, "Please fill in all required fields marked with an asterisk () to proceed." This message not only indicates the problem but also provides a clear instruction on how to fix it, thereby improving the user experience.
Use Cases
Form submissions where fields are left incomplete.
Login attempts with incorrect credentials.
File uploads that exceed size limits or unsupported formats.
System errors when performing actions like saving or deleting data.
Network connectivity issues affecting application functionality.
Challenges & Limitations
Overloading users with excessive or technical error messages.
Failing to address the underlying issues leading to errors.
Designing messages that do not align with user expectations.
Neglecting to provide solutions or next steps in the message.
Tools & Methods
User experience testing platforms (e.g., UserTesting, UsabilityHub).
Design software for creating user interfaces (e.g., Sketch, Figma).
Error tracking tools (e.g., Sentry, Rollbar).
Analytics tools to assess user behavior (e.g., Google Analytics).
Feedback collection tools (e.g., Hotjar, SurveyMonkey).
How to Cite "Error Message" - APA, MLA, and Chicago Citation Formats
UX Glossary. (2025, February 11, 2026). Error Message. UX Glossary. https://www.uxglossary.com/glossary/error-message
Note: Access date is automatically set to today. Update if needed when using the citation.