Walkthrough
Definition
A walkthrough is a structured process that guides users through a software application, website, or other digital product. It serves to familiarize users with the interface and functionalities, often using a step-by-step approach. Walkthroughs can take various forms, including interactive tutorials, on-screen prompts, or video demonstrations. They are crucial in enhancing user experience (UX) by reducing the learning curve and promoting user engagement.
The importance of walkthroughs in UX lies in their ability to provide context and clarity. Well-designed walkthroughs can help users quickly understand how to use a product, thus minimizing frustration and confusion. By effectively highlighting key features, walkthroughs can also enhance user satisfaction and retention rates.
Walkthroughs can be categorized into several types: onboarding walkthroughs, which are aimed at new users; feature walkthroughs, which focus on specific functionalities; and task-based walkthroughs, which guide users through particular tasks. Each type serves a distinct purpose and can be tailored to meet the needs of different user groups.
Expanded Definition
Historically, the concept of walkthroughs has evolved from traditional training manuals and user guides into more interactive and engaging formats. With the advent of digital technologies, walkthroughs have become an integral part of user experience design, helping to bridge the gap between users and complex systems. Effective walkthroughs incorporate principles of cognitive psychology, ensuring that users retain information and feel confident in their abilities to navigate the product.
Related concepts include user onboarding and tutorials, both of which share the goal of educating users. However, walkthroughs often emphasize a more interactive approach, allowing users to learn through exploration rather than passive observation.
Key Activities
Designing interactive tutorials to guide users through key features.
Creating onboarding experiences for new users to ensure smooth adoption.
Conducting user testing to refine walkthrough content and effectiveness.
Implementing feedback mechanisms to collect user experiences and improve walkthroughs.
Analyzing user engagement metrics to assess the impact of walkthroughs on retention and satisfaction.
Benefits
Reduces the learning curve for new users.
Increases user engagement and satisfaction.
Promotes feature discovery and utilization.
Enhances overall user retention rates.
Provides a structured approach to user education.
Example
A popular project management tool uses an onboarding walkthrough that guides new users through its main features, such as task creation, team collaboration, and progress tracking. As users navigate through the application, they receive contextual tips and prompts that explain each functionality, helping them become proficient in using the tool within minutes.
Use Cases
Onboarding new users to a mobile application.
Guiding users through a complex software setup process.
Demonstrating new features in an existing application update.
Supporting users in completing specific tasks, such as making a purchase.
Training employees on using internal tools or software systems.
Challenges & Limitations
Walkthroughs can become overwhelming if too much information is presented at once.
Users may skip walkthroughs, leading to gaps in understanding.
Designing effective walkthroughs requires careful consideration of user needs and preferences.
Maintenance of walkthrough content is necessary as products evolve.
Tools & Methods
WalkMe
Intro.js
Whatfix
Guided Tour libraries (e.g., Bootstrap Tour)
UserSnap
How to Cite "Walkthrough" - APA, MLA, and Chicago Citation Formats
UX Glossary. (2025, February 11, 2026). Walkthrough. UX Glossary. https://www.uxglossary.com/glossary/walkthrough
Note: Access date is automatically set to today. Update if needed when using the citation.