Competitive Benchmarking is the process of systematically comparing a product, service, or user experience against direct and indirect competitors to measure relative performance, uncover strengths and weaknesses, and identify opportunities for improvement. In UX, competitive benchmarking focuses on evaluating usability,…
Contextual Inquiry is a qualitative user research method that combines observation with in-depth interviews in the user’s natural environment. It aims to understand user behaviors, workflows, motivations, and pain points in context, offering deep insights for user-centered design. Expanded Definition…
DesignOps refers to the orchestration and optimization of people, processes, and tools that support high-impact, scalable, and efficient design work within an organization. It is a discipline that ensures design teams can focus on solving user problems and delivering quality…
Feature Inspection is a usability evaluation method where individual features of a product or application are systematically assessed for their usability, functionality, and effectiveness within the context of end-user tasks. Rather than evaluating the entire system holistically, feature inspection focuses…