Affinity Mapping (also called an Affinity Diagram) is a collaborative, visual technique used by UX professionals to organize and synthesize qualitative data—such as user quotes, observations, or feedback—by grouping related items into clusters based on shared themes or insights. This…
End-User Experience (EUX) refers to the overall perception, satisfaction, and emotional response a person has when interacting with a product, service, or system. It encompasses every touchpoint—from initial interaction to long-term use—and measures usability, accessibility, performance, aesthetics, and emotional engagement.…
Holistic Understanding in User Experience (UX) refers to the comprehensive consideration of all elements that influence a user’s interaction with a product or service. This means looking beyond just the visual design or immediate usability and taking into account the…