The 5 Planes of UX—Strategy, Scope, Structure, Skeleton, and Surface—form a layered framework for user experience design. Conceptualized by Jesse James Garrett, these planes guide the design process from abstract goals to tangible interface decisions. Each plane builds on the…
Affinity Mapping, also known as an Affinity Diagram, is a visual, collaborative method used in UX to organize large volumes of qualitative data—such as user quotes, observations, and ideas—by grouping similar items into thematic clusters. This technique helps teams synthesize…
Contextual Inquiry is a qualitative user research method that combines observation with in-depth interviews in the user’s natural environment. It aims to understand user behaviors, workflows, motivations, and pain points in context, offering deep insights for user-centered design. Expanded Definition…
Customer Experience Management (CEM), also called Customer Experience Management (CXM), is the practice of managing and optimizing all interactions a customer has with an organization across their entire journey. The goal is to deliver positive, seamless, and personalized experiences that…
DesignOps refers to the orchestration and optimization of people, processes, and tools that support high-impact, scalable, and efficient design work within an organization. It is a discipline that ensures design teams can focus on solving user problems and delivering quality…
Feature Inspection is a usability evaluation method where individual features of a product or application are systematically assessed for their usability, functionality, and effectiveness within the context of end-user tasks. Rather than evaluating the entire system holistically, feature inspection focuses…
Gestalt Principles (also known as the Laws of Gestalt or the Law of Simplicity) are perceptual rules that describe how people naturally organize visual elements into structured, unified wholes. Instead of seeing isolated parts, our brains group related elements, fill…
Holistic Understanding in User Experience (UX) refers to the comprehensive consideration of all elements that influence a user’s interaction with a product or service. This means looking beyond just the visual design or immediate usability and taking into account the…
Information Architecture (IA) in User Experience (UX) is the practice of organizing, structuring, and labeling content in a way that makes information easy to find, navigate, and understand. It serves as the blueprint for a digital product’s content structure, helping…
Iterative Refinement is the continuous process of revisiting, revising, and enhancing solutions based on feedback, data, or calculated residuals. In UX and numerical computing, this method ensures that designs, systems, or calculations evolve through successive improvements to achieve optimal results…