Competitive Benchmarking is the strategic process of comparing a product, service, or user experience against direct and indirect competitors to evaluate relative performance, identify strengths and weaknesses, and uncover opportunities for improvement. In UX, it focuses on assessing how your…
HEART Framework is a UX metrics framework developed by Google that evaluates user experience across five key dimensions: Happiness, Engagement, Adoption, Retention, and Task Success. It helps product teams define measurable goals, understand user behavior, and guide data-driven design decisions.…