Analytics

Bounce rate is the percentage of visitors who leave a website after viewing only one page, indicating potential issues with user engagement.

Customer Effort Score (CES) measures the ease of customer interactions with a company, highlighting pain points in the user experience.

A click map is a visual representation of user interactions on a webpage, showing where users click most frequently.

Cumulative Layout Shift (CLS) measures the visual stability of a webpage, quantifying unexpected layout shifts during page loading.

Cohort Analysis is a data analysis technique that segments users into groups (cohorts) based on shared characteristics or behaviors over time.

CSAT, or Customer Satisfaction Score, measures how products or services meet customer expectations, often gathered through surveys following an interaction.

Cumulative Layout Shift (CLS) measures the visual stability of a webpage by quantifying how much content shifts during loading, impacting user experience.

Customer Effort Score (CES) measures the ease with which customers can interact with a company, specifically during service or support interactions.

Customer satisfaction is a measure of how products or services meet or exceed customer expectations, often assessed through surveys and feedback.

Engagement metrics are quantitative measures that indicate how users interact with a product or service, reflecting user involvement and satisfaction.

Error Rate quantifies the frequency of errors in a system, reflecting user experience quality and system reliability.

Exit Rate is the percentage of users who leave a website after viewing only a single page, reflecting user engagement and content effectiveness.

First Input Delay (FID) measures the time from a user's first interaction with a webpage to the time the browser begins processing that interaction.

First Input Delay (FID) measures the time from when a user first interacts with a page to the time when the browser is able to respond to that interaction.

Funnel analysis is a method used to track and analyze the steps users take towards a specific goal, identifying where they drop off in the process.

A heatmap is a data visualization tool that uses color to represent the intensity of user interactions on a web page, helping UX professionals understand user behavior.

Largest Contentful Paint (LCP) measures the time it takes for the largest visible content element on a webpage to load, significantly influencing user experience and engagement.

LCP, or Largest Contentful Paint, measures the loading performance of a webpage, focusing on the time it takes for the largest visible content element to load.

NPS, or Net Promoter Score, is a metric used to gauge customer loyalty and satisfaction by measuring the likelihood of customers recommending a product or service.

Retention Rate is a metric that measures the percentage of users who continue to engage with a product or service over a specific period.

Satisfaction Score (SS) is a metric used to gauge users' overall contentment with a product or service, often derived from surveys or feedback forms.

A scroll map is a visual representation of user scrolling behavior on a webpage, showing how far users typically scroll down and where they drop off.

Session recording is a UX analytics technique that captures user interactions on a website or application to analyze behavior and improve user experience.

The System Usability Scale (SUS) is a widely-used questionnaire that helps assess the usability of products and services through a simple 10-item survey.