UX Glossary

Choice Architecture is the design of how options are organized and presented to users, influencing their decisions while preserving their ability to choose freely. It is commonly used in UX and product design to enhance user experience and decision-m...

Chunking is the process of organizing information into smaller, manageable groups. It helps users better understand and remember content by reducing cognitive load, making it useful in design for navigation, forms, and content presentation.

Churn refers to the rate at which customers stop using a product or service, often expressed as a percentage over a specific time frame.

Churn Rate is the percentage of users who discontinue using a product within a specific timeframe. It is commonly used in UX and product management to assess user retention and identify areas for improvement in user experience.

Circular Design is a sustainable design approach that emphasizes product lifecycle, resource efficiency, and waste reduction by rethinking how products are created and used.

A click map is a visual representation of user interactions on a webpage, showing where users click most frequently.

Click tracking is a user experience research method that monitors and analyzes user clicks on a website or application to assess interaction patterns and usability.

A clickable prototype is an interactive model of a product that allows users to simulate navigation and functionality, facilitating user testing and feedback.

Clickstream analysis involves tracking the sequence of clicks and pages visited by users on an app or website. UX designers use it to understand user behavior and optimize the user experience based on actual interaction patterns.

Client-Side vs. Server-Side UX refers to the distinction in user experiences based on whether processing occurs on the user's device (client-side) or on a remote server (server-side). This impacts performance, interactivity, and overall user satisfaction.

A closed card sort is a usability method used to validate existing information structures. Participants categorize predefined items into specified groups, helping to confirm or refine the organization of content within a product or system.

A Closed Feedback Loop is a process in which users receive responses or outcomes based on their submitted feedback. It is used in UX and product development to ensure users feel heard and to enhance future improvements based on their input.

Closed questions are designed to elicit a specific response, typically a simple "yes" or "no." They are commonly used in surveys and interviews to gather clear, quantifiable data from users.

Closure refers to the psychological principle where individuals perceive incomplete shapes or forms as complete, enabling them to interpret visual stimuli effectively.

Cumulative Layout Shift (CLS) measures the visual stability of a webpage, quantifying unexpected layout shifts during page loading.

CLS (Cumulative Layout Shift) is a Web Vital that quantifies the frequency and impact of unexpected layout changes during page loading. It is used to assess visual stability and improve user experience on websites.

Customer Lifetime Value (CLV) is a metric that estimates the total revenue a business can expect from a single customer account throughout the entirety of their relationship.

Co-creation is a collaborative approach in UX where designers, users, and stakeholders work together to develop products, services, or processes. This method enhances user input and ensures solutions meet real needs and expectations.

A co-creation workshop is a collaborative session involving various stakeholders aimed at addressing a specific problem or developing a solution. It is commonly used in UX and product development to gather diverse perspectives and insights.

Coffee Shop Testing is an informal usability testing method where participants are observed interacting with a product in a casual, public setting, such as a coffee shop.

Cognitive Accessibility refers to the design of content and interfaces that are easy to understand and navigate for individuals with cognitive and learning disabilities. It is applied in UX to ensure inclusivity and usability for diverse user needs.

Cognitive attention refers to the mental effort required to focus on specific elements in a design while disregarding distractions. It is important in UX to ensure users can effectively engage with key information and tasks.

Cognitive bias refers to systematic patterns of thinking that deviate from rational judgment. In UX and product work, it influences user decisions, perceptions, and behaviors, impacting design choices and user experience outcomes.

Cognitive Dissonance occurs when a user experiences discomfort due to a mismatch between their expectations and actual experience. In UX, it highlights areas where design or messaging may lead to user confusion or dissatisfaction.